Fast Shipping. Most orders received by 2:00 pm EST are shipped the same business day they are placed. We will send your tracking number to you as soon as your order ships. We offer free UPS ground shipping on orders of $300 or more in the continental United States (not including Alaska, Hawaii, Puerto Rico, Guam, and Palau). Distributors and private labeling customers are not eligible for free shipping. Shipping rates for orders under $300 are determined by UPS and USPS live estimates, which are based on your order's total weight, size, and shipping destination.
Easy Returns. We are confident you will be happy with the quality of our herbs. If for any reason you wish to make a return, please contact us with your order number to request a return authorization. We accept authorized unopened, unmarked bottles in resalable condition received within 30 days. A restocking fee of 15% applies to authorized returns that are not received within 30 days. For safety reasons, we cannot accept unauthorized, damaged, or mismatched returns (i.e., please make sure the barcodes of the returned products match the barcodes associated with your invoice). Refunds are not available for opened, marked, private label, special order, or gift products.
To request a return authorization, please email firstname.lastname@example.org.