Fast Shipping. Most orders received by 2:00 pm EST are shipped the same business day they are placed. We will send your tracking number to you as soon as your order ships. We offer free ground shipping on orders of $300 or more in the contiguous United States (not including Alaska and Hawaii). Distributors and private labeling customers are not eligible for free shipping. Shipping rates for orders under $300 are determined by UPS and USPS live estimates, which are based on your order's total weight, size, and shipping destination.
Easy Returns. We are confident you will be happy with the quality of our herbs. If for any reason you wish to make a return, please contact us with your order number to request a return authorization. We accept authorized unopened, unmarked bottles in resalable condition received within 30 days. A restocking fee of 15% applies to authorized returns that are not received within 30 days or in its original condition. For safety reasons, we cannot accept unauthorized returns or mismatched returns (i.e., please make sure the barcodes of the returned products match the barcodes associated with your invoice). Opened, marked, private label or special order products are not eligible for returns.
To request a return authorization, please email firstname.lastname@example.org.