Fast Shipping. Most orders received by 2:00 pm ET are shipped the same business day they are placed. Shipping rates are determined by UPS and USPS live estimates, which are based on your order's total weight, size, and shipping destination. We offer free UPS Ground shipping on all orders of $300 or more in the contiguous United States (not including Alaska or Hawaii). Free shipping does not apply to orders placed by distributors or by private labeling customers.
Easy Returns. We are confident you will be happy with the quality of our herbs. If for any reason you wish to make a return, please contact us with your order number to request a return authorization. We accept authorized unopened, unmarked bottles in resalable condition received within 30 days. A restocking fee of 15% applies to authorized returns that are not received within 30 days or in its original condition. For safety reasons, we cannot accept unauthorized returns or mismatched returns (i.e., please make sure the barcodes of the returned products match the barcodes associated with your invoice). Opened, marked, private label or special order products are not eligible for returns.
At customer's request, we can provide shipping labels and deduct the cost of shipping from your return. If a return is a result of our error, we will pay for the cost of shipping in both directions.
To request a return authorization, please email email@example.com.