As Tianjiang’s US distributor, our inventories of most herbs are very good and we are open for business. In order to better serve customers during this period of unprecedented demand, we have made temporary updates to our policies related to shipping, payment, and returns.
- We are prioritizing orders placed online, by email, or by fax. Established customers may email orders to us by clicking HERE. Please call us if we can help with anything else.
- We are currently unable to offer same day shipping before 2pm. Please expect a lead time of one to three business days from receipt of order to shipping. We are working diligently to send orders to you as quickly as possible.
- We have implemented purchase limits on a small number of herbs in high demand to ensure that we are able to meet the immediate needs of as many people as possible.
- We are temporarily pausing payment terms and our return policy so that we can focus on fulfilling orders as quickly as possible. We ask that customers pay by credit card for all new orders.
We thank you sincerely for your patience and understanding. We will be moving back to our original shipping, payment, and returns policies as soon as the situation allows. 谢谢!